Hello ms Citizen. As the prior person pointed out these forums are Developer Orientated.
Microsoft has communities more suited for receiving technical help such as you need
located here.Most likely it could be a router issue that you may need to discuss with your network persons. But you should post your
question hereWhen doing try to provide exact specifics and steps that happen when this error happens this way it can help people who are trying to help you.
Hope this helps.