Here is what i presume might have happened, that's stopping your Rich text box from not responding to Ctrl+C and Ctrl+V shortcuts.
1. You may have assigned the shortcut keys to some menu options (for e.g. you may have a menu option like edit, with the short cut pointing to Ctrl+c key stroke)
2. You may have assigned the Cut-Copy-paste shortkeys to the appropriate menu options, but might not have provided a corresponding Cut-Copy-Paste implementation for the Menu handlers.
In your case, i think the context menu has the short-cut keys assigned to them, but you might not have provided an implementation for the context-menu handlers, corresponding to those Short-cut keys.
Check the various shortcut key bindings that you may have assigned to various menu options, and try removing them or provide an alternate implementation.